Ideas and Innovation at Work

A brief summary of papers and other resources covering approaches and techniques devised by Solidus to support its client work. This includes current and planned papers that will contiibute to thought leadership in strategic planning, project management and business transformation.

Methodology: Compliance and Delivery

Programme Management Offices (PMO) are often accused of following methodologies and processes blindly whatever the consequence for delivery of the business benefits. They are seen as bureaucrats who are only interested in compliance and satisfying future auditors. This need not be the case, a good PMO team will take much of the compliance burden off the project or programme manager and be active in helping them deliver. The problem is they are the exception as methodologies are very light on how they should be used to support delivery - this paper will seek to fill that gap.

Full paper to follow.

The Arrow Model for Systems Assurance. An Enhanced V-Model

The V-Model is commonly used as a framework for gathering business requirements and for quality assurance through the testing porcess. Solidus has an enhanced V-Model - the Arrow Model that provides a more rigorous full life cycle approach to systems assurance

A full paper and summary will follow soon

Total Customer Care

Solidus designed and delivered a Total Customer Care (TCC) programme to improve service at a major UK retail bank. A revised and generalised version of that TCC approach will appear here shortly.

Full paper to follow

For more information contact:

Martin Wilson This e-mail address is being protected from spambots. You need JavaScript enabled to view it or on+44 (0) 115 925 8600